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| BA promises compensation |
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| Date : 04-08-2003 13:36 Source : bbc news |
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Thousands were left stranded or had the start of their holiday delayed after check-in staff at Heathrow unexpectedly deserted their posts.
The dispute - which centred on the introduction of an automated clocking-on system - has since been resolved following lengthy talks with the three unions involved.
BA says the vouchers are "a goodwill gesture" and are in addition to payments being made for hotel, transport and food expenses incurred by disrupted passengers.
"We hope that these vouchers will go someway to making up for the problems that people encountered," Martin George, BA's director of marketing said.
Some analysts have warned that the lengthy delays could deter customers from using the airline again, causing long-term damage to the brand.
Terms and conditions:
Customers need to log on to http://www.ba.com/tickets to check their eligibility for the voucher.
Only UK residents are eligible
Passengers must have held an outbound ticket scheduled to leave Heathrow between 18 and 21 July
Passengers must apply for the voucher before 30 September 2003 and use the voucher before 30 September 2004
Executive Club members will receive air miles equivalent to a free flight.
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